Refund Policy
Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.If you are not satisfied with your purchases and want to return an item, please contact us at support@loyobaby.com within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include incorrect products purchased, and damaged products through customer mishandling.
To process a return, please follow these simple steps:
Contact our Customer Support team to start the return process. Please include the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that original shipping fees are non-refundable and you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you want to exchange it for the same item, please contact our Customer Support team at support@loyobaby.com.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@loyobaby.com.
Reserved Rights Regarding Returns
Loyobaby reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history involving altered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Loyobaby reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Loyobaby items sent to our distribution center will be discarded upon receipt.
Excessive Returns
Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity. In the situation, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
